Welcome to the Pinnacle Unemployment Services resources page. This is a central hub for employers and employees in Connecticut, Massachusetts and Rhode Island to find information on unemployment insurance, claims, processes, and much more. It provides links, phone numbers, email addresses, and downloads designed to save you time so you don’t have to search on your own. Please bookmark it and come back as often as you like, and if you don’t see something you need or have a question, give us a call at 508-425-6991.

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Overview Websites: State Labor, Workforce Development, and Training

The following are links to the southern New England state departments of labor, workforce development and training. They provide an overview and starting point for State labor and unemployment resources.

Connecticut Department of Labor
Massachusetts Labor and Workforce Development
Rhode Island Department of Labor and Training

Contact Information for State Departments of Labor

Connecticut Department of Labor
200 Folly Brook Boulevard
Wethersfield, CT 06109
(860) 263-6000

Massachusetts Department of Unemployment Assistance
Charles F. Hurley Building
19 Staniford Street
Boston, MA 02114
Tel: 617-626-6560
For contact information for all departments including unemployment insurance specifically (at a different physical address), click here.

Rhode Island
Rhode Island Department of Labor and Training
Center General Complex
1511 Pontiac Avenue
Cranston, RI 02920
(401) 462-8000
(401) 462-8872 fax
For contact information for all departments, click here.

State Business Associations

State business associations provide management, HR, and training resources. Member businesses work together and benefit by lobbying for legislative changes and reducing costs such as health care, taxes, and unemployment insurance.

Connecticut Business & Industry Association (CBIA)
Associated Industries of Massachusetts (AIM)

State Boards of Review and Appeals Divisions

Each state board of review is an independent, quasi-judicial agency that hears appeals of unemployment insurance claims and other unemployment matters.

Connecticut Employment Security Appeals Division
Massachusetts Board of Review

Rhode Island Board of Review

Unemployment Insurance Guides for Employers

These PDF guides can be viewed online, downloaded and/or printed as a reference for employers. They are plainly written and are an excellent basic reference for State processes and rules for unemployment insurance.

Connecticut Unemployment Insurance Guide for Employers
Massachusetts Unemployment Insurance Guide for Employers
Rhode Island Unemployment Insurance Guide for Employers

How to Apply for Unemployment Insurance / File a Claim for Unemployment Insurance

Connecticut: Apply for Unemployment Insurance
Employees and Employers are required to fill out the Connecticut State Separation Packet – Form UC-62T in the case of an employee separation. Employers must provide/mail the form to the employee as soon as possible, and employees fill in the top sections while employers fill in the last page.
Connecticut State Separation Form UC-62T Fillable (info can be typed into active fields)
Connecticut State Separation Form UC-62T Printable (to be printed and filled in with pen)

Massachusetts: Apply for Unemployment Insurance
Under the state’s Employment and Training Law, you are required to give a copy of the pamphlet below to each of your employees who is separated from work, permanently or temporarily.
Pamphlet of How to Apply for Unemployment Insurance Benefits

Rhode Island
Rhode Island: Apply for Unemployment Insurance

Work Share Programs

Work share programs are designed to save businesses time, worry, and the expense of hiring and training new workers by keeping skilled employees on the job until business upturns. They can serve as a valuable alternative to layoffs.

Connecticut Department of Labor: SharedWork.com Information
Connecticut Workshare Employers Guide

Massachusetts Labor and Workforce Development: Workshare Program
Massachusetts Workshare Employers Guide

Rhode Island
Rhode Island Department of Labor and Training: Workshare Program
Rhode Island Workshare Employers Guide

Unemployment Fraud Information and Reporting

The following fraud contact information is available for reporting if someone is suspected of working and collecting unemployment benefits at the same time without reporting their earnings. Reporting this or any other suspected fraudulent activity can be done anonymously.

Phone: 800-894-3490
Connecticut Department of Labor: Reporting Unemployment Fraud

24 Hour Fraud Hotline: 800-354-9927
Email: UIFraud@detma.org
Fax:  617-723-5312
Mail To
UI Program Integrity Department
P. O. Box 8610
Boston, MA 02114
Massachusetts Labor & Workforce Developmetn: Report Unemployment Insurance Fraud

Rhode Island
Fraud Hotline:  401-462-1522
Email: ui-tdi-fraud@dlt.ri.gov
Fax:  401-462-8474
Mail To
RI Department of Labor & Training UI/TDI
Fraud Unit
11511 Pontiac Ave.
Cranston RI, 02920
Rhode Island Department of Labor and Training: Reporting Unemployment Insurance Fraud

Massachusetts Seasonal Certification for Employers

Seasonal status gives you, as an employer, the opportunity to be relieved of some unemployment benefit charges that may be incurred because of your regular seasonal operations.

Massachusetts Seasonal Certification for Employers Overview

Summary of Seasonal Certification Program for Employers
Application for Certification as a Seasonal Employer